Pre-orders

What are pre-order items?

Items that are on pre-order are not available for immediate delivery.

These products have an estimated release date from our suppliers. Once they receive and ship them to our facilities, we will ship the products to customers.

We emphasize that the release date is merely an estimate and, therefore, dates may be subject to change by the brands. Popdie is not responsible for these changes, as it is external to the situation.

Delays may occur without prior notice; new dates will be updated in the item description as soon as we receive any information.

How can I pre-order?

We have two options for pre-orders: zero cost and full payment. With zero cost, you pay nothing at the time of reservation, only when the item arrives at our warehouse. With full payment, you pay everything during the pre-order, and as soon as the item arrives, it is shipped directly.

For zero-cost pre-orders, you will need to send us a message via our website chat or our social media channels.

I chose the option to pay only upon arrival; how will I be notified?

Once the item arrives, we will send an email with all the details: amount to pay, shipping costs, and payment instructions. It is important to ensure that your email address is correct at the time of pre-ordering and that our emails are not going into your spam folder!

Pre-order shipping:

For orders containing in-stock products and pre-order products, or only pre-order products, we can ship all items together or separately, subject to agreed shipping costs. These will only be shipped once all products are in our warehouse.

Pre-order shipping costs:

Shipping costs are the customer's responsibility and are calculated automatically on the checkout page.

Shipping costs will never exceed €4.90 per shipment. (Mainland Portugal and Spain)

For orders above €75, shipping is free per shipment. (Mainland Portugal and Spain)

Pre-order cancellation:

If the customer requests to cancel the reservation within 15 days of purchase, they will be refunded via the same payment method. (Right of Free Resolution).

If the customer withdraws from the reservation before the item is shipped and after the deadline for the Right of Free Resolution has passed, the amount will be refunded as store credit or exchanged for other items, as a deposit was already used to secure the reservation with the supplier.

A customer who cancels a "Pre-order" loses future access to new pre-orders. (If the customer cancels a Pre-order in an order with more than one Pre-order, it will be canceled in its entirety).

Pre-order availability:

The number of pre-orders we can accept is limited to the number available from our suppliers. Exceptionally, there may be a discrepancy between the quantities advertised for sale on the website and the quantities available from our suppliers. If such a discrepancy occurs, the customer will be promptly notified, and we will proceed with a refund of the amounts paid for the missing product(s).

* It is not possible to use any discount code on pre-orders.